Vaccinations:
All dogs entering the kennels must have a current C5 vaccination. This covers them for Distemper, Hepatitis, Parvovirus and Kennel Cough.
Any dog that has been given an intranasal/oral spray against kennel cough will not be accepted until 14 days have passed as this is a live form of the virus.
A signed vaccination certificate will be required as proof of vaccination.
All cats entering the kennels must have a current F3 vaccination.
Any cat that is entering the kennels within 14 days of being vaccinated must have been given an inactive vaccine, otherwise they will be put in isolation.
A signed vaccination certificate will be required as proof of vaccination.
Fees:
The only method of payment we accept is credit card.
When making your first booking a credit card number will be taken and kept on file (NOT stored online) for all future payments.
All outstanding fees must be paid on collection.
An animal will not be released until all fees have been paid.
For extended stays we ask that half the amount be paid in advance.
School Holiday Bookings:
All bookings made for periods during the school holidays must be paid in full in advance.
The only method of payment we accept is credit card.
Upon making your first booking, a credit card number will be taken and kept on file (NOT stored online) for all future payments.
All dogs booked in during school holiday periods must mix well and be able to share a kennel. Should your dog show antisocial or aggressive behaviour (in our opinion) and require its own kennel you will be charged twice the daily rate.
Certain school holiday periods such as Christmas, New Year and Easter will be subject to a minimum charged period regardless of the number of days you have actually booked. The number of days charged will depend on when the public holidays fall and will be advised to you when your booking is made.
Cancellation of School Holiday Bookings:
Bookings are considered confirmed at the time they are taken and the cancellation policy below applies from that day. We do not take tentative bookings for school holiday periods.
All school holiday bookings are subject to a cancellation fee regardless of how much notice we are given.
If we are given at least 14 days notice then a fee of 20% of the total number of days booked will be charged, and the balance will be held as a credit toward your next stay. We do not offer refunds.
If you cancel your booking before we have processed your payment, you will still be charged the 20% cancellation fee.
If insufficient (less than 14 days) notice is given and the kennel cannot be refilled the total number of days booked will be charged for. If the kennel is refilled for part or all of the period you may be credited accordingly.
Should you return early to collect your animal, the full period booked will still be charged.
Management reserves the right to refuse boarding (ie cancel the booking) for any animal that does not meet our boarding requirements (this may include medical conditions to which we have not previously been advised and bitches in season during school holidays), or any animal that is deemed too aggressive to safely handle. Should this occur during school holidays and a deposit has been paid for the booking it will be at managements discretion as to whether the deposit will be credited or if any outstanding balance is owed to cover the remaining school holiday period.
Out of Hours Pick Up and Delivery:
Pick up and delivery of animals outside of our normal business hours of 9-11am or 2-4pm can be arranged if a member of staff is available but will incur an out of hours fee. This varies according to the day and time.
Owners Agreement:
Whilst Berrima Boarding Kennels exercises all care, we accept no responsibility for any happenings, damage or loss whilst your pet is in our care, howsoever caused.
Should veterinary attention be necessary in our opinion whilst your pet is in our care, you agree to pay all costs incurred and not to hold us responsible for any happenings, damage or loss.
Acknowledgment of Terms and Conditions
